Develop an AI strategy for customer support

This introductory course explores how artificial intelligence (AI) is transforming the customer support landscape. You'll learn about the various applications of AI in support, the benefits it provides, and key things to consider when adopting AI into your workplace.‍

‍The course covers:

• An overview of how AI is used in customer support
• Identifying opportunities to leverage AI in your support operations
• Developing an AI strategy aligned with your goals
• Analyzing AI performance and creating improvement plans
• Empowering your support team to thrive in an AI-enhanced environment

By the end of this course, you'll have a solid understanding of AI's potential in customer support and be prepared to dive deeper into implementation in the Implementing AI in Customer Support course.

Skills you’ll learn

• Understand the key applications and benefits of AI in customer support
• Identify opportunities to integrate AI into your support processes
• Develop a comprehensive AI strategy tailored to your goals
• Monitor and optimize AI performance using key metrics
• Foster a supportive environment for your team to adapt to AI