Using AI to foster a positive employee experience

In this post, we’ll dive into three ways HR managers can improve employee experience with the help of AI:

1. Optimizing employee performance reviews
2. Building an HR chatbot to answer employee queries
3. Creating a comprehensive employee handbook

HR processes like these are notoriously time-intensive. However, by using AI tools, HR teams can automate repetitive tasks within these processes and save hours of manual work. Using AI can significantly enhance your HR department's efficiency, and this post will show you how.

1. Optimize employee performance reviews with AI

Performance reviews are key to helping employees grow. They provide a chance for both employees and managers to share feedback and make sure everyone is working towards the same goals. Companies that offer frequent feedback experience lower turnover rates—14.9% less, to be exact. Employees are also employees are 3.6 times more likely to be motivated to do great work when they get daily feedback instead of just yearly reviews.

Regular, helpful feedback keeps employees engaged and boosts their performance. But preparing reviews and gathering performance data can take up a lot of time for managers.

AI tools are a great help here. They can streamline the process for managers by automatically analyzing historical data, identifying key trends and generating personalized feedback. This helps managers give better and more useful feedback without the time sink.

Here are some ways AI can enhance the employee performance review process:

• Prepare for reviews by using AI to identify key performance trends and generate discussion points. This keeps the review focused on relevant areas, making the process smoother.
• Save time in preparation and set a standard for review meetings by using AI tools like ChatGPT to help create performance review templates.
• Improve meeting efficiency by having AI take notes during the review, generating summaries and suggesting follow-up actions.
• Create actionable feedback by asking AI to draft clear and personalized written reviews based on the discussion.

2. Build an employee HR chatbot

No matter how good your HR team is at communication, they probably find themselves spending a lot of time answering employee questions. Research indicates it can be up to 10-15 hours per week.

The questions will often be on things like policies, benefits, and leave balances—routine queries that can easily be answered by AI, if it’s given the right knowledge.

If this sounds familiar, your team might benefit from using an AI-powered HR chatbot. There are out-of-the-box solutions out there, like Chatbase. Maybe the HR software you already use has an internal chatbot function built in. You can also build your own using an AI tool like Claude. Creating your own is quick and easy, and can be a good pilot project to prove value before investing in software.

However you choose to implement an HR chatbot for employees, the benefits are the same. Chatbots can handle routine questions, allowing employees to get instant answers while freeing HR teams to focus on higher-value work like recruitment and talent development. An AI chatbot gives employees access to essential information 24/7, improving both efficiency and employee satisfaction. According to IBM, introducing chatbots into HR operations can reduce the time spent on repetitive tasks by up to 75%.

By integrating a chatbot that pulls from your company’s knowledge base, you can significantly streamline internal operations while enhancing the overall employee experience.

3. Create an employee handbook using AI

Putting together an employee handbook is a crucial but often mammoth task for HR teams. From outlining company policies to ensuring legal compliance, drafting a comprehensive guide can take hours of manual effort. In fact, HR professionals can spend weeks preparing detailed documents like this, especially for larger teams or complex industries.

It comes as no surprise that AI tools like ChatGPT can simplify the process dramatically. If you have access to existing policy documents, you can feed them into ChatGPT. It will then analyze them and, when prompted correctly, generate clear, structured content for sections such as company culture, code of conduct, benefits, and more. You can also prompt AI to ensure that your handbook covers all compliance requirements, from workplace safety to employee rights.

If you want to go a step further, you can use an AI-powered design tool like Gamma to format the handbook into a visually appealing document. This method is a huge time-saver, but will also mean your handbook looks professional and is easy to navigate.

Here’s how you could prompt ChatGPT to create an employee handbook using existing company policies:

• Define company culture: Start by articulating to ChatGPT your company mission, vision and values. This helps make sure your company culture is communicated to employees and sets a good foundation.
• Create a positive workplace environment: Use ChatGPT to help define how your company fosters inclusivity, respect, and collaboration.
• Draft a code of conduct: Outline your company’s expectations for employee behavior and policies.
• Address workplace ethics and compliance: Use ChatGPT to draft a section outlining policies on confidentiality, conflicts of interest, and adherence to laws and regulations.
• Consider additional sections: Prompt ChatGPT to help write any extra elements of your handbook, such as:
  • Safety protocols
  • Compensation & benefits
  • Work hours and attendance
  • Performance evaluation process
  • Training and development programs

Liked this post? You might enjoy these:

• Implementing AI into HR processes (free course)
• Write an employment contract with AI
• How to prepare employee feedback surveys
• Creating performance review templates